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Supported Regions:上海

Integrating with Service Account customer service

1-step configuration enables Cloud Development AI to integrate with Service Account customer service, quickly implementing the intelligent customer service feature.

Obtaining Service Account AppId​

Go to the Service Account backend, then navigate to Development Interface Management

When entering for the first time, you need to become a developer.

After becoming a developer, you can view the AppId.

Add an Agent​

Create an Agent by referring to the Quick Start

Integrating with Service Account​

Go to Cloud Development AI+, select the Agent module, choose Service Account under WeChat Platform in the Access Guide, click Authorize Now, enter the Service Account AppId as prompted, click Next. You will be redirected to the Service Account QR code authorization page. This authorization enables Cloud Development to proxy the Service Account backend capabilities for customer service responses. Upon completion, the Service Account integration is finished.

WeChat Platform

Now you can proceed to test with the Service Account customer service.

Optimization Suggestions​

Adding the following setting to the Agent prompt can significantly improve response speed. During testing, it is recommended to use a different WeChat account to test the public account's response effect. (Changing the prompt may affect the model's output due to historical responses.)

  • The intelligent agent responds to questions in a minimalist style
  • Simplify responses to complex questions and extract key information
  • Strictly restrict the length and relevance of responses to avoid redundancy
  • Do not output in markdown format; output plain text directly

If using the DeepSeek model (such as DeepSeek R1), the response time will be slower. You can consider using the Hunyuan model or the DeepSeek V3 model. For a better experience, you can consider embedding personalized pages in H5/Mini Program format to enable enhanced conversational interactions.