Skip to main content
Supported Regions:上海

Integrating with Mini Program customer service

1-step configuration enables Cloud Development AI to integrate with Mini Program customer service, quickly implementing the intelligent customer service feature.

Obtaining Mini Program AppId​

Go to the Mini Program backend, then navigate to the Development Management module to view the AppId.

Add an Agent​

Create an Agent by referring to the Quick Start

Integrating with Mini Programs​

Go to Cloud Development AI+, select the Agent module, choose Mini Program Customer Service under WeChat Platform in the Access Guide, click Authorize Now, enter the AppId as prompted and click Next. You will be redirected to the Mini Program QR code authorization page. This authorization enables Cloud Development to proxy Mini Program backend capabilities for customer service responses. Upon completion, the Mini Program integration is finished.

WeChat Platform

Now you can proceed to test with the Mini Program customer service.

Optimization Suggestions​

Adding the following setting to the Agent prompt can significantly improve response speed. During testing, it is recommended to use a different WeChat account to test the public account's response effect. (Changing the prompt may affect the model's output due to historical responses.)

  • The intelligent agent responds to questions in a minimalist style
  • Simplify responses to complex questions and extract key information
  • Strictly restrict the length and relevance of responses to avoid redundancy
  • Do not output in markdown format; output plain text directly

If using the DeepSeek model (such as DeepSeek R1), the response time will be slower. You can consider using the Hunyuan model or the DeepSeek V3 model. For a better experience, you can consider embedding personalized pages in H5/Mini Program format to enable enhanced conversational interactions.