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FAQ

Cloud storage files suddenly become inaccessible​

When encountering a situation where cloud storage files cannot be accessed, you can follow the steps below to troubleshoot and resolve the issue.

  1. Check the cloud storage permission configuration: Ensure the cloud storage permission configuration is correct, especially whether public read access is set. Incorrect permission settings may prevent files from being accessed properly.

  2. Check the CDN Traffic of the CloudBase plan: Go to the CloudBase console to check the CDN traffic usage of your current CloudBase plan. If the CDN traffic is used up, file access may be restricted.

  3. Enable over-limit Pay-As-You-Go billing: If the CDN traffic is indeed exhausted, you can enable over-limit Pay-As-You-Go billing through the following path to continue using cloud storage services:

    • WeChat Developer Tools -> CloudBase Console -> Settings -> Environment Settings -> Pay-As-You-Go Billing

After following the above steps, cloud storage file access issues can usually be resolved. If the problem persists, it is recommended to consult the official WeChat CloudBase documentation or contact technical support for further assistance.

Resource Package Storage Overrun Description​

  • When the file volume of the resource package exceeds the plan quota, the file storage service will be suspended. Files may fail to upload, and you will be unable to upload, download, or access any files stored in the cloud.
  • If you require larger file storage capacity, it is recommended to upgrade your plan first.